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Privacy Policy

This Privacy Policy deals with the collection, security, use and disclosure of personal information gathered by Prudential Investment Company of Australia and its subsidiaries including those trading as Body Corporate Services Love Owners Corporations pursuant to the Privacy Act 1988 (Cth) and the ten National Privacy Principles set out in that Act.

Information provided by you to Love Owners Corporations will be used in a manner to ensure that Love Owners Corporations is able to fulfil all of its functions and duties under the various Strata Management Acts and associated regulations.

The kind of information that is collected may include your name, address, telephone number, email address. In certain circumstances, sensitive information relating to your health may also be collected.

Should personal information be obtained from a third party, we will take reasonable steps to ensure that you know:

(a) the identity of the third party and how to contact them;
(b) that you have the right to access the information;
(c) the purposes for collecting the information;
(d) whether the third party will disclose the information to other third parties;
(e) the law that requires that information to be collected; and
(f) the consequences (if any) if that information is not provided.

We may contract with a third party and they may require the disclosure of your information to fulfil their obligations to us. For instance, for bulk mail deliveries we may utilise the services of a mailing houses which requires the disclosure of your name and address. In those types of circumstances, we ensure that your personal information will only be used for the specific purpose for which it was provided.

If you do not provide this information or we are unable to gain the information from a third party we may not be able to deal with you, or provide you with our services efficiently. If ever we collect personal information, we do so for the purpose of establishing and maintaining our relationship with you and the reason for its collection will always be explained.

Nevertheless, personal information is usually used or disclosed only after having obtained your consent, either expressly or by implication or where we are entitled or required to. The information provided by you to Love Owners Corporations will be used to, for example:

(a) maintain the strata roll;
(b) obtain and update insurance policies;
(c) aid in identification of products and services which may be required by you;
(d) maintain our relationship with you; and
(e) comply with legislative and regulatory requirements.

We only collect sensitive information with your consent or when we are required to by law. Sensitive information is defined as being any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, member of a trade union, sexual preferences or practices, criminal record or health information.

Love Owners Corporations Internet Privacy Policy

If you visit an unsecured area of our website (where you are not required to log on) to browse or download information, we will record the date and time of your visit, the page that you viewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website.

We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification. Our security measures include, but are not limited to, encrypting the data sent from your computer to our server, firewalls and virus scanning tools. Any information so collected is stored on our server, which can only be accessed by our staff.

We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.

Other information may be collected when you apply for an online product, make a payment online or send us a query via email.

Online Purchase and Payment.

When purchasing online products or making a payment online, the information required by online forms may be collected, used or disclosed by us. The manner in which this may occur is explained on any such online forms.

When purchasing a product with a credit card, your credit card number is not stored and your information is not transferred over the internet to your card provider

Commercial Strata Management that Delivers

Expertly managing industrial, office, retail, and mixed-useproperties with proactive service, proven systems, and unmatchedreliability.

Maximise Your Commercial Property's Performance

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Commercial strata management done right transforms your property into a competitive advantage. Your industrial estates, office buildings, and retail complexes have the potential to deliver exceptional returns, attract premium tenants, and build lasting performance when managed by professionals like ours who understand what drives commercial success and actively tailor their approach to your specific property type and tenant needs.

The difference lies in Love & Co's approach that anticipates opportunities rather than just responding to issues. This strategic, tailored management delivers measurable results:

  • Higher tenant retention
  • Premium lease renewals
  • Sustained asset growth

When your property operates at its peak, you attract quality tenants who valueprofessional management, reduce vacancy periods, and build a reputation that commandsmarket-leading rents. Your tenants thrive in environments where operations run seamlessly, maintenance enhances rather than disrupts business, and professional presentation standards create spaces people want to work and shop in. Love & Co elevates your property above the competition and delivers the performance your investment deserves.

Specialised Solutions That Drive Results

At Love & Co Strata Management, we've designed our approach around what makescommercial properties successful. Each property type has unique opportunities for valuecreation, and our experienced team delivers targeted solutions that maximise your asset'spotential.

Industrial & Business Parks

We optimise your industrial spaces for maximum efficiency and safety, ensuring full OH&Scompliance while maintaining the professional standards that attract quality tenants. Ourproactive approach to access control and common area management keeps your businesspark running smoothly, reducing insurance risks and protecting your investment value.

Office Buildings

Your office building becomes the workplace that businesses choose and employees enjoy.Through expert management of security systems, shared amenities, and presentationstandards, your building attracts and retains quality tenants who value seamlessoperations and professional service.

Retail & Mixed-Use Properties

Your retail and mixed-use property transforms into a vibrant, well-functioning commercialhub. Expert coordination of complex dynamics between retail tenants, residential owners,and the Owners Corporation, combined with strategic signage, utilities management, andspace optimisation, helps your property attract foot traffic and support tenant success.

Financial Management That Drives Property Performance

Your commercial property's financial health directly impacts its market value and your investment returns. Love & Co's expert financial management goes beyond basic bookkeeping to deliver strategic oversight that enhances your asset's performance and protects your investment.
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Our comprehensive approach includes levy structure optimisation, complex commercial accounting across multi-title structures, and strategic budgeting guidance that ensures full compliance while maintaining tight financial control. When major expenditures arise, we manage proper tender processes, cost management, and transparent reporting that protects your investment value and supports informed decision-making about your property's future.

Real-Time Emergency Support When You Need It Most

Commercial properties can't afford downtime. Love & Co's in-house emergency support team provides immediate response to urgent situations, ensuring your property remains operational and your tenants' businesses stay protected.

Our dedicated team handles everything from security breaches and system failures to weather damage and safety incidents around the clock. With direct access to our network of trusted contractors, we coordinate rapid response that minimises tenant disruption while protecting your asset value, keeping you informed with real-time updates throughout any emergency.

Turning Complex Challenges into Competitive Advantages

Love & Co Strata Management excels where others struggle, transforming high-risk properties into high-performing assets. Our expertise in defects management and major works coordination sets us apart from the competition, turning potential liabilities into value-creating opportunities.

We coordinate major enhancement projects from cladding replacement to comprehensive refurbishments, with project values ranging from $200,000 to $4 million, all delivered on time and within budget. By engaging accredited specialists and experienced project managers, we reduce committee risk while ensuring compliance. Each building manager is limited to no more than three intensive projects, ensuring focused attention and successful outcomes that enhance your property's value.

Proactive Risk Management That Protects Your Investment

Love & Co’s smart risk management protects and enhances your asset value. Our comprehensive approach covers fire services, life safety compliance, OH&S frameworks, and planning scheme requirements, ensuring your property operates safely whilst maintaining its competitive edge.

We provide regular compliance audits with real-time dashboards, giving you clear visibilityof your property's status and helping you make informed decisions about future investments and improvements.

Communication That Builds Stronger Relationships

Great communication prevents costly disputes and builds stakeholder confidence. Our experienced, transparent approach keeps all parties informed and engaged, creating an environment where issues are resolved quickly and relationships remain strong.

When conflicts arise, Love & Co’s solution-oriented approach guides parties toward outcomes that protect everyone's interests. You'll work directly with your assigned personal manager, ensuring accountability and continuity.

Seamless Transitions That Enhance Your Property's Performance

Switching to Love & Co Strata Management elevates your Strata management experience.We handle all transition communications professionally, provide comprehensive handover documentation, and ensure all owners and tenants understand the enhanced service they'll receive.

Our team even completes full record digitalisation and system integration within 28 days, providing real-time visibility of all building activity through our Stratafy platform for your ease.

Technology That Enhances Your Property's Value

Love & Co Strata Management combines personal service with advanced technology designed specifically for commercial properties, creating efficiencies that translate to better outcomes for your investment.

Stratafy serves as your central hub for real-time financial reporting, maintenance tracking,and secure document storage with automated contractor updates and complete audit trails. Our other platform, StrataVote, transforms meeting management with secure online participation and electronic voting, improving governance efficiency and engagement among stakeholders.

Our integrated systems streamline communication, automate routine processes, and provide the transparency and operational efficiency that modern property owners expect,all while maintaining the personal service that sets us apart.

Supporting Developers in Creating Successful Communities

Love & Co Strata Management partners with property developers across Melbourne and Victoria from pre-registration consulting through to post-settlement management. We ensure every new commercial, industrial, and mixed-use property launches with strong operational foundations, realistic budgeting, and transparent defects liability management that protects your reputation whilst creating satisfied property owners.

Your Long-Term Partner for Commercial Success

Love & Co Strata Management operates on a philosophy of sustainable excellence rather than volume-based management. We deliberately maintain low manager-to-building ratios,ensuring each property receives the focused attention that drives superior performance and builds lasting relationships with owners and tenants.

Our commitment to quality service starts with our team. More than 50% of our staff have been with our company for over 15 years, with the remainder having more than 5 years' tenure. This exceptional stability means you work with managers who develop deep knowledge of your property, understand your specific challenges, and provide consistent,reliable service that translates to better outcomes.

When you partner with Love & Co, you receive proactive service, strategic guidance, and reliable communication from professionals who are committed to your property's long-term success. Ready to unlock your commercial property's full potential? Contact Love & Co Strata Management today for a consultation tailored to your property's unique opportunities.

What our clients have to say

"Since we first met Kathryn at the initial AGM, we have all been particularly impressed by her professionalism, been punctual, delivering on budget and most importantly been always available whenever we needed some additional information. Coming from the previous management style experience, now we all feel much more comfortable with Kathryn. So far we give Kathryn and Love & Co Strata 10 out of 10!!!”
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Mr Maurizio Cotugno

Chairperson - Boldrewood Pde Reservoir

“Edward Love & the Love & Co Team have been great to deal with. We have recently moved from another agency and couldn’t be happier with the professionalism and efficiency. The personalised attention from the feeling of a small business was great and he is really well resourced and knowledgeable to manage property in the 21st century without losing the personal touch.”

Dr Wang Wilson Wong

12 Merino St
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A : 2A Byfield Street, Reservoir
VIC 3073, Australia P : (03) 9474 4500
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Privacy Policy