This Privacy Policy deals with the collection, security, use and disclosure of personal information gathered by Prudential Investment Company of Australia and its subsidiaries including those trading as Body Corporate Services Love Owners Corporations pursuant to the Privacy Act 1988 (Cth) and the ten National Privacy Principles set out in that Act.
Information provided by you to Love Owners Corporations will be used in a manner to ensure that Love Owners Corporations is able to fulfil all of its functions and duties under the various Strata Management Acts and associated regulations.
The kind of information that is collected may include your name, address, telephone number, email address. In certain circumstances, sensitive information relating to your health may also be collected.
Should personal information be obtained from a third party, we will take reasonable steps to ensure that you know:
(a) the identity of the third party and how to contact them;
(b) that you have the right to access the information;
(c) the purposes for collecting the information;
(d) whether the third party will disclose the information to other third parties;
(e) the law that requires that information to be collected; and
(f) the consequences (if any) if that information is not provided.
We may contract with a third party and they may require the disclosure of your information to fulfil their obligations to us. For instance, for bulk mail deliveries we may utilise the services of a mailing houses which requires the disclosure of your name and address. In those types of circumstances, we ensure that your personal information will only be used for the specific purpose for which it was provided.
If you do not provide this information or we are unable to gain the information from a third party we may not be able to deal with you, or provide you with our services efficiently. If ever we collect personal information, we do so for the purpose of establishing and maintaining our relationship with you and the reason for its collection will always be explained.
Nevertheless, personal information is usually used or disclosed only after having obtained your consent, either expressly or by implication or where we are entitled or required to. The information provided by you to Love Owners Corporations will be used to, for example:
(a) maintain the strata roll;
(b) obtain and update insurance policies;
(c) aid in identification of products and services which may be required by you;
(d) maintain our relationship with you; and
(e) comply with legislative and regulatory requirements.
We only collect sensitive information with your consent or when we are required to by law. Sensitive information is defined as being any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, member of a trade union, sexual preferences or practices, criminal record or health information.
Love Owners Corporations Internet Privacy Policy
If you visit an unsecured area of our website (where you are not required to log on) to browse or download information, we will record the date and time of your visit, the page that you viewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website.
We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification. Our security measures include, but are not limited to, encrypting the data sent from your computer to our server, firewalls and virus scanning tools. Any information so collected is stored on our server, which can only be accessed by our staff.
We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.
Other information may be collected when you apply for an online product, make a payment online or send us a query via email.
Online Purchase and Payment.
When purchasing online products or making a payment online, the information required by online forms may be collected, used or disclosed by us. The manner in which this may occur is explained on any such online forms.
When purchasing a product with a credit card, your credit card number is not stored and your information is not transferred over the internet to your card provider
Successful projects don’t end at settlement. Their long-term success relies on how well the strata is established and managed.
Property developers choose Love & Co because we remove risk and deliver certainty.
With over 1,500 schemes under our management, we know how to align design, compliance, and operations so your project runs smoothly and leaves a strong impression on purchasers.
Our involvement has helped developers avoid costly redesigns by identifying layout issues early, while ensuring amenities are delivered in a way that is both premium and cost-efficient.
The best results come when you engage Love & Co during the design stage. We help set up the plan of subdivision correctly, establish tailored rules, and make sure amenities and common property will work in practice.
Even if you’re already a step beyond that, bringing us in at least six to eight months before settlement still allows time to embed robust strata systems. This ensures budgets, contracts, and governance are in place so settlements proceed smoothly and buyers have confidence in the scheme.
Our team works directly with your architects and consultants to make sure the building is not only saleable but also functional long after handover.
This includes:
In practice, this can mean something as simple as reconfiguring a waste room layout to free up additional saleable area; a small change with significant commercial benefit.
We prepare detailed two-year operational budgets within two to three weeks. These are based on live contractor pricing, our portfolio data across 1,500+ schemes, and benchmarking against comparable buildings.
Because our budgets are grounded in real conditions, they stand up to scrutiny from buyers and financiers. We have never had to raise an insufficient funds levy in the first year of operation, protecting both developers and purchasers from unnecessary disputes.
Once the Owners Corporation is created, we manage the transition from developer to community. This includes:
We stay actively involved through the first AGM, providing committee training, tailored governance handbooks, and hands-on support to capture defects early. This reduces long-term costs for the OC and helps build a cooperative ownership culture from the outset.
We are a family-owned Australian business with 80 years of industry experience, combining boutique attention with the resources of a large-scale operator. Our award-winning team takes a proactive, partnership-driven approach so your project is delivered as a success story, not just another scheme in the portfolio.
The right strata partner protects your reputation, secures smooth settlements, and enhances buyer confidence. Speak with Love & Co’s developer strata specialists today to discuss how we can support your next project.
