Information provided by you to Love Owners Corporations will be used in a manner to ensure that Love Owners Corporations is able to fulfil all of its functions and duties under the various Strata Management Acts and associated regulations.
The kind of information that is collected may include your name, address, telephone number, email address. In certain circumstances, sensitive information relating to your health may also be collected.
Should personal information be obtained from a third party, we will take reasonable steps to ensure that you know:
(a) the identity of the third party and how to contact them;
(b) that you have the right to access the information;
(c) the purposes for collecting the information;
(d) whether the third party will disclose the information to other third parties;
(e) the law that requires that information to be collected; and
(f) the consequences (if any) if that information is not provided.
We may contract with a third party and they may require the disclosure of your information to fulfil their obligations to us. For instance, for bulk mail deliveries we may utilise the services of a mailing houses which requires the disclosure of your name and address. In those types of circumstances, we ensure that your personal information will only be used for the specific purpose for which it was provided.
If you do not provide this information or we are unable to gain the information from a third party we may not be able to deal with you, or provide you with our services efficiently. If ever we collect personal information, we do so for the purpose of establishing and maintaining our relationship with you and the reason for its collection will always be explained.
Nevertheless, personal information is usually used or disclosed only after having obtained your consent, either expressly or by implication or where we are entitled or required to. The information provided by you to Love Owners Corporations will be used to, for example:
(a) maintain the strata roll;
(b) obtain and update insurance policies;
(c) aid in identification of products and services which may be required by you;
(d) maintain our relationship with you; and
(e) comply with legislative and regulatory requirements.
We only collect sensitive information with your consent or when we are required to by law. Sensitive information is defined as being any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, member of a trade union, sexual preferences or practices, criminal record or health information.
If you visit an unsecured area of our website (where you are not required to log on) to browse or download information, we will record the date and time of your visit, the page that you viewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website.
We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification. Our security measures include, but are not limited to, encrypting the data sent from your computer to our server, firewalls and virus scanning tools. Any information so collected is stored on our server, which can only be accessed by our staff.
We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.
Other information may be collected when you apply for an online product, make a payment online or send us a query via email.
Online Purchase and Payment.
When purchasing online products or making a payment online, the information required by online forms may be collected, used or disclosed by us. The manner in which this may occur is explained on any such online forms.
When purchasing a product with a credit card, your credit card number is not stored and your information is not transferred over the internet to your card provider
Love & Co is an award-winning strata management company with seventy-five years of property experience providing services to owner’s corporations in Melbourne. Our history as a family business informs our service philosophy – providing you and your investment with a level of care and personal attention that can only come from a team of loyal, reliable, and experienced staff.
"We transferred to Love & Co on the basis of unresolved building defects and building issues at our new multiplex development. We are currently working through issues and we feel confident that we are getting good professional guidance and key inputs from the OCM. Love & Co are overall responsive, have a positive/can-do approach, knowledgeable and professional”
"Since we first met Kathryn at the initial AGM, we have all been particularly impressed by her professionalism, been punctual, delivering on budget and most importantly been always available whenever we needed some additional information. Coming from the previous management style experience, now we all feel much more comfortable with Kathryn. So far we give Kathryn and Love & Co Strata 10 out of 10!!!”
“Edward Love & the Love & Co Team have been great to deal with. We have recently moved from another agency and couldn’t be happier with the professionalism and efficiency. The personalised attention from the feeling of a small business was great and he is really well resourced and knowledgeable to manage property in the 21st century without losing the personal touch.”
Questions are commonly received by strata managers from owners about common property boundaries along the lines of ‘What is mine and what is part of common property’. The list of questions can be somewhat exhaustive and often requires viewing the property’s plan of subdivision, however, I have attempted to address some of the more common areas of concern for owners and offer some insight below.
A recent decision of the Victorian Civil and Administrative Tribunal is a timely reminder about the need for attention to detail when imposing owner corporation or body corporate levies. We also look at the implication for NSW and Queensland after this decision.