This Privacy Policy deals with the collection, security, use and disclosure of personal information gathered by Prudential Investment Company of Australia and its subsidiaries including those trading as Body Corporate Services Love Owners Corporations pursuant to the Privacy Act 1988 (Cth) and the ten National Privacy Principles set out in that Act.
Information provided by you to Love Owners Corporations will be used in a manner to ensure that Love Owners Corporations is able to fulfil all of its functions and duties under the various Strata Management Acts and associated regulations.
The kind of information that is collected may include your name, address, telephone number, email address. In certain circumstances, sensitive information relating to your health may also be collected.
Should personal information be obtained from a third party, we will take reasonable steps to ensure that you know:
(a) the identity of the third party and how to contact them;
(b) that you have the right to access the information;
(c) the purposes for collecting the information;
(d) whether the third party will disclose the information to other third parties;
(e) the law that requires that information to be collected; and
(f) the consequences (if any) if that information is not provided.
We may contract with a third party and they may require the disclosure of your information to fulfil their obligations to us. For instance, for bulk mail deliveries we may utilise the services of a mailing houses which requires the disclosure of your name and address. In those types of circumstances, we ensure that your personal information will only be used for the specific purpose for which it was provided.
If you do not provide this information or we are unable to gain the information from a third party we may not be able to deal with you, or provide you with our services efficiently. If ever we collect personal information, we do so for the purpose of establishing and maintaining our relationship with you and the reason for its collection will always be explained.
Nevertheless, personal information is usually used or disclosed only after having obtained your consent, either expressly or by implication or where we are entitled or required to. The information provided by you to Love Owners Corporations will be used to, for example:
(a) maintain the strata roll;
(b) obtain and update insurance policies;
(c) aid in identification of products and services which may be required by you;
(d) maintain our relationship with you; and
(e) comply with legislative and regulatory requirements.
We only collect sensitive information with your consent or when we are required to by law. Sensitive information is defined as being any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, member of a trade union, sexual preferences or practices, criminal record or health information.
Love Owners Corporations Internet Privacy Policy
If you visit an unsecured area of our website (where you are not required to log on) to browse or download information, we will record the date and time of your visit, the page that you viewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website.
We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification. Our security measures include, but are not limited to, encrypting the data sent from your computer to our server, firewalls and virus scanning tools. Any information so collected is stored on our server, which can only be accessed by our staff.
We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.
Other information may be collected when you apply for an online product, make a payment online or send us a query via email.
Online Purchase and Payment.
When purchasing online products or making a payment online, the information required by online forms may be collected, used or disclosed by us. The manner in which this may occur is explained on any such online forms.
When purchasing a product with a credit card, your credit card number is not stored and your information is not transferred over the internet to your card provider
We ensure that our Strata Managers aren’t overstretched with clients. To us, this means having the time and resources to dedicate to each property and its occupants, assisting with their needs and ensuring everything’s taken care of, start to finish, giving Chairs and occupants as much time back in their day as possible.
As the OC Chair of a property that’s 50/50 owner-occupiers to renters who also works a demanding full-time job, Bron found open and easy communication to be a big concern. Bron has previously had difficulty with OC Managers when it came to effective communication and moving things forward for the building and occupants. She knew that she needed someone she could count on to manage, without having to be managed.
When Bron and her resident’s committee moved to Love & Co, they got exactly what they needed; hands-on service, open dialogue, and most importantly, the action they needed to take care of the property.
We promise same-day acknowledgement of all communications. Not only that, but our emergency hotline is manned 24/7 in-house. This means that no matter who you’re speaking to, the relevant property information is available instantly, ensuring urgent matters can be handled as you need them to be; urgently.
When Monica became OC Chair for the first time, she needed support in settling into the role. Unfortunately for Monica, this wasn’t something the property’s previous OC Manager could provide. Following three break-ins in three weeks, the Manager was repeatedly unable to be contacted, with no after-hours back up, either.
Now, the property’s committee has instant access to personalised, qualified support when they need it. Emergency maintenance and routine works are all logged and tracked for added ease, so when something comes up, Monica has the support any Chair needs to get everything back to running smoothly.
As a proudly Australian business, where each account is managed in-house, we understand the unique needs of our properties, working to support clients in the moment and on-going. Our apps and digital integration enable Owner’s Corporations to access their data instantly. Whether you need trades and maintenance or reporting information, we provide it quickly and easily.
Leah Chairs the OC for a heritage property, which we all know can have some extra needs to maintain their history. Before joining Love & Co, Leah and her committee’s concerns were outsourced to a European call centre, who required approval from an OC Manager who could not be contacted. From poor record keeping and difficulty obtaining financial reports to a lack of administrative and trades support needed for a heritage property, it was time for a change.
Leah and her OC can truly enjoy living in their heritage property, knowing that when something needs attention, it will get it. Data is available at their fingertips, which their dedicated Strata Manager can discuss with them in more detail whenever they need.
When Con moved Strata Management of the Reservoir property to us, we provided the same consistent and effective management solutions he could expect from his other property with us. Quick responses, open pricing, and dedicated support.
Con had concerns about the pricing transparency of his previous OC Manager, as well as their capacity to manage his account in addition to what seemed to be too many others. Facing a lack of communication, unresponsiveness to requests, and financial concerns, Con turned to Love & Co. Having previous experience of Strata Management with us, he knew he could trust us to advocate for his property.
With two properties now managed by Love & Co, Con can take care of them both with ease and convenience.
The residents who choose us to work with them are our top priority. Each of our Strata Managers provide tailored solutions and support, because we know that no two properties or circumstances are the same.
Claire lives in a three-property lot, including her property, one investment property, and another owned by an individual with additional support needs. Over the course of her time with a previous OC Management provider, the company changed hands, and with each iteration, support dwindled. Poor maintenance, difficulty making contact, and ethical concerns around the handling of delicate situations lead Claire to seek a Manager who could provide a more considered service.
Today, Claire and the other owners on the property are assured of a professional, compassionate service, where open dialogue is paramount. When a concern arises, they can come to us, and we will not act before coming to them. Managing a property requires consideration and mutual respect, which we take pride in providing.
Strategic approach to builder negotiations and facade replacement project management at Scout Apartments delivered over $1 million in savings whilst achieving superior outcomes.
Negotiated bulk gas and electricity contracts across 800+ accounts, delivering average savings of 18% on utility bills for our clients.
Spotted rusting at a downpipe base during routine inspection, discovered and removed a three-metre tree root from the stormwater system, preventing major water ingress and foundation damage.
Ran immediate community survey through Stratafy to resolve escalating waste dispute, turning complaints into genuine buy-in for a smart new system that addressed everyone's concerns.
Preventative Maintenance Expertise: Annual property inspections with categorised condition reports spot issues before they become expensive problems. Our proactive approach has prevented thousands in potential damage costs.
Community-Focused Management: We support committee-led events, use community surveys to involve residents in decisions, and provide practical guidance on prioritising workloads to prevent committee burnout.
Consistent, Reliable Service: Low manager-to-building ratios and exceptional staff tenure (50%+ with 15+ years) mean deep property knowledge, same-day email responses, and direct access to your dedicated manager.
